Refund policy

Returns/Exchanges

I do not offer returns or exchanges. Please look through all the provided images to get an accurate view of the item. I photograph everything in bright, clear lighting to show the true color and details as accurately as I can. For listings with multiple items, the photos show a representative piece. Because everything is handmade and hand-painted, small variations in glaze can occur.

Damages

While I pack each item with the utmost care, pottery is fragile and accidents sometimes happen in transit. If your order arrives damaged, please notify me immediately. You must provide photos of the broken item and its packaging within 48 hours of delivery to qualify for a replacement or refund.

Additionally, please understand that once I hand your order over to the carrier, package delivery is out of my control, and I am not responsible for lost or stolen mail.